The "Research Conducted" section delves into the research conducted by me on key aspects of human resource development within human resource management, focusing on areas such as talent management, employee training, leadership development, and organizational effectiveness. The research explores innovative strategies, evaluates best practices, and analyzes data-driven insights to enhance workforce performance, employee engagement, and sustainable growth in dynamic organizational environments.
RESEARCH CONDUCTED
Research project titled “Training and Competency Enhancement of Business Management Tutors for Effective Student Support Services (A Case Study of Arab Open University)” at the Open University Business School International Fellowship, Open University, Milton Keynes, UK for post-doctoral research project (January 2009 to June 2009).
Research summary: This research focused on improving the training and competencies of business management tutors at the Arab Open University (AOU).
This research focused on improving the training and competencies of business management tutors at the Arab Open University (AOU) to enhance student support services in open and distance learning (ODL). Using a case study approach, data was collected through interviews, surveys, and focus groups with tutors, coordinators, and students. Key findings highlighted gaps in tutor preparedness, emphasizing the need for ongoing professional development in areas such as interactive teaching, digital literacy, and personalized student engagement. The study proposed a structured training framework and policy recommendations to address these gaps and foster a culture of continuous learning. The outcomes offer a replicable model for improving tutor competency in ODL environments globally.
Research projects titled “Teaching Methodologies for Development of Managerial Skills Amongst Distance Learners (A Case Study of J&K Region)” of the Indira Gandhi National Open University, Regional Center Jammu, (2001-2002).
Research Findings: This research explored effective teaching methodologies for developing managerial skills among distance learners.
This research explored effective teaching methodologies for developing managerial skills among distance learners in Jammu and Kashmir. Using surveys and interviews with students, tutors, and coordinators, the study focused on communication, leadership, decision-making, and problem-solving skills. Findings highlighted the effectiveness of interactive methods, case studies, and real-world simulations. The study recommended experiential learning, enhanced tutor training, and better use of technology to improve skill development and learner engagement in distance education. Research Findings: This research explored effective teaching methodologies for developing managerial skills among distance learners in Jammu and Kashmir. Using surveys and interviews with students, tutors, and coordinators, the study focused on communication, leadership, decision-making, and problem-solving skills. Findings highlighted the effectiveness of interactive methods, case studies, and real-world simulations. The study recommended experiential learning, enhanced tutor training, and better use of technology to improve skill development and learner engagement in distance education.
“DOES THE QUALITY COMMENSURATE THE ENROLMENT? (AN ANALYSIS OF IGNOU)”: A STUDY ON QUALITY ASPECTS OF SUPPORT SERVICES PROVIDED TO STUDENTS OF IGNOU
Research project titled “Does the Quality Commensurate the Enrolment? (An Analysis of IGNOU)”: A Study on Quality Aspects of Support Services Provided to Students of IGNOU conducted at the Indira Gandhi National Open University, Regional Center Jammu, (2001-2002).
Research Summary: This research focused on evaluating whether the quality of student support services at IGNOU matched the rapid increase in student enrolment. With the exponential growth in enrolment numbers, the study aimed to assess the efficiency, accessibility, and overall effectiveness of academic and administrative support services provided to distance learners. Using a mixed-method approach, the study collected data through surveys, interviews, and focus group discussions with students, tutors, and administrative staff. Key areas examined included timely delivery of study materials, tutor responsiveness, academic counseling, and examination processes. The findings revealed significant gaps between enrolment growth and the quality of support services, highlighting challenges such as delayed study material delivery, insufficient academic counseling sessions, and limited tutor availability. The study recommended measures to improve service delivery, including better resource allocation, enhanced tutor training, and the adoption of technology-driven solutions for communication and support. This research provided valuable insights for improving the quality of student support services in large-scale open and distance learning systems like IGNOU.
Doctoral Research on “Human Resource Development in the Indian Foreign Service” at the University of Rajasthan, Department of Public Administration, (1996 - 1999).
Doctoral Research Summary: This doctoral research focused on analyzing Human Resource Development (HRD) practices within the Indian Foreign Service (IFS).
This doctoral research focused on analyzing Human Resource Development (HRD) practices within the Indian Foreign Service (IFS). The study examined the policies, strategies, and mechanisms employed to enhance the competencies, skills, and overall effectiveness of IFS officers in managing international relations and diplomacy. The research utilized a combination of qualitative and quantitative methods, including interviews with serving and retired diplomats, analysis of training modules, and policy documents. Key areas of investigation included recruitment practices, training programs, performance evaluation systems, and career development opportunities. Findings revealed both strengths and gaps in the HRD framework of the IFS. While initial training programs were found to be robust, there was a need for continuous professional development, better mentorship initiatives, and alignment with emerging global challenges. The study recommended a dynamic HRD framework that emphasizes lifelong learning, specialized training in contemporary global issues, and improved mechanisms for feedback and performance assessment. This research contributed to the understanding of HRD practices in diplomatic services and offered policy recommendations to strengthen human capital within the Indian Foreign Service.
Postgraduate Research in MBA on “A Comparative Study of Grievance Handling Mechanism for the Officers of Life Insurance Corporation of India and State Bank of Bikaner & Jaipur” at the IGNOU, School of Management Studies, (1996-1998).
This research aimed to compare the grievance handling mechanisms for officers in two prominent financial institutions: Life Insurance Corporation of India (LIC) and State Bank of Bikaner & Jaipur (SBBJ). The study focused on evaluating the efficiency, transparency, and effectiveness of grievance redressal systems in addressing employee concerns. Using a comparative analysis approach, data was collected through surveys, structured interviews, and examination of institutional policies and grievance records. Key parameters included the accessibility of grievance channels, response time, satisfaction levels, and the role of leadership in conflict resolution. Findings highlighted notable differences in the grievance handling frameworks of LIC and SBBJ. While LIC emphasized formalized channels and documentation, SBBJ showcased a more decentralized and flexible approach. Both systems had strengths but also faced challenges, such as delays in resolution and inconsistent communication. The study recommended adopting best practices from both institutions, including enhanced training for grievance officers, standardized timelines for grievance resolution, and periodic reviews of grievance handling policies. This research contributed valuable insights for improving employee grievance mechanisms in financial institutions, promoting a more transparent and responsive organizational culture.
Postgraduate Research in MA Distance Education on “Performance Management of Distance Education Managers (A Case Study of IGNOU)” at the IGNOU, Staff Training and Research Institute of Distance Education, (2003-2004).
The research titled "Performance Management of Distance Education Managers (A Case Study of IGNOU)" conducted at the IGNOU Staff Training and Research Institute of Distance Education (STRIDE) during 2003-2004 focuses on evaluating the performance management systems of distance education managers at IGNOU. It examines the effectiveness of managerial strategies and practices in overseeing distance education programs. The study utilizes a case study approach, gathering data through interviews, surveys, and document analysis. It explores how performance management affects decision-making, resource allocation, and overall educational quality. The research aims to identify areas for improvement in management practices, highlighting the need for professional development, better communication, and stronger evaluation mechanisms. The findings suggest that well-structured performance management systems are crucial for the success of distance education programs. The study provides recommendations for enhancing the performance of managers to improve the quality and delivery of education at IGNOU and similar institutions.