Profile Cv

Qualifications & Honors

International Research Fellow

Open University Business School (UK)

2009

Master of Distance Education (MADE)

IGNOU

2004

Doctorate of Philosophy (Recipient of Jawaharlal Nehru Scholarship for Doctoral Studies)

University of Rajasthan

1999

Master of Business Administration (Human Resource Management)

Indira Gandhi National Open University

1998

Master of Arts (Public Administration) - Gold Medalist

MDS University

1996

Research Focus

• Open and Distance Learning (ODL) Institutions
• Performance Management in Higher Education
• Human Resource Management (HRM)
• Higher Education Management
• Lifelong Learning & SDG4
• Technology-Enabled Learning Environments

Professional Experience

Senior Regional Director (Professor Scale)

2016 — Present

Indira Gandhi National Open University (IGNOU), Delhi

Leading the overall management of IGNOU regional services. Responsible for academic leadership, student support services, and institutional policy implementation.

Deputy Director

2009 — 2016

Indira Gandhi National Open University (IGNOU)

Managed student performance assessment, learner recruitment, and professional competency enhancement for higher education staff.

Assistant Professor (Business Administration)

2007 — 2009

Arab Open University, Riyadh, Saudi Arabia

Faculty member responsible for teaching and research in the Department of Business Administration using hybrid LMS-based instruction.

Assistant Regional Director

2000 — 2006

Indira Gandhi National Open University (IGNOU)

Coordinated student services and regional operations at the Delhi regional center.

Assistant Professor

2000 — 2000

Institute of Integrated Learning in Management (IILM), Jaipur

Management faculty focused on academic instruction and student development.

Major Research Projects & Fellowships

Postgraduate Research in MA Distance Education on “Performance Management of Distance Education Managers (A Case Study of IGNOU)”

IGNOU, Staff Training and Research Institute of Distance Education (STRIDE), (2003-2004).

This research focuses on evaluating the performance management systems of distance education managers at IGNOU. It examines the effectiveness of managerial strategies and practices in overseeing distance education programs. The study utilizes a case study approach, gathering data...

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Postgraduate Research in MBA on “A Comparative Study of Grievance Handling Mechanism for the Officers of LIC and SBBJ”

IGNOU, School of Management Studies, (1996-1998).

This research aimed to compare the grievance handling mechanisms for officers in two prominent financial institutions: Life Insurance Corporation of India (LIC) and State Bank of Bikaner & Jaipur (SBBJ). Using a comparative analysis approach, data was collected through surveys, s...

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Doctoral Research on “Human Resource Development in the Indian Foreign Service”

University of Rajasthan, Department of Public Administration, (1996 - 1999).

This doctoral research focused on analyzing Human Resource Development (HRD) practices within the Indian Foreign Service (IFS). The study examined the policies, strategies, and mechanisms employed to enhance the competencies, skills, and overall effectiveness of IFS officers in m...

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“DOES THE QUALITY COMMENSURATE THE ENROLMENT? (AN ANALYSIS OF IGNOU)”: A STUDY ON QUALITY ASPECTS OF SUPPORT SERVICES PROVIDED TO STUDENTS OF IGNOU

Indira Gandhi National Open University, Regional Center Jammu, (2001-2002).

This research focused on evaluating whether the quality of student support services at IGNOU matched the rapid increase in student enrolment. With the exponential growth in enrolment numbers, the study aimed to assess the efficiency, accessibility, and overall effectiveness of ac...

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Research projects titled “Teaching Methodologies for Development of Managerial Skills Amongst Distance Learners (A Case Study of J&K Region)”

Indira Gandhi National Open University, Regional Center Jammu, (2001-2002).

This research explored effective teaching methodologies for developing managerial skills among distance learners in Jammu and Kashmir. Using surveys and interviews with students, tutors, and coordinators, the study focused on communication, leadership, decision-making, and proble...

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Research project titled “Training and Competency Enhancement of Business Management Tutors for Effective Student Support Services (A Case Study of Arab Open University)”

Open University Business School International Fellowship, Open University, Milton Keynes, UK (January 2009 to June 2009).

This research focused on improving the training and competencies of business management tutors at the Arab Open University (AOU) to enhance student support services in open and distance learning (ODL). Using a case study approach, data was collected through interviews, surveys, a...

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Professional Memberships & Journal Boards

Active contribution to global scholarship through editorial direction and peer-review processes for renowned international journals.

Learning and Teaching Innovations

Member, Journal Editorial Board

2026 onwards

Education@ETMA, India

Member, Editorial Advisory Board

2022 till date

African Journal of Business Management, South Africa

Member, Peer Review Board

2009-10

International Journal of Technology and Globalisation (IJTG)

Member, Peer Review Board

Inderscience Publishers, 2010-11

Management Decision, Emerald Group Publishing Limited, UK

Member, Peer Review Board

2010-11

The Journal of Educators Online, (JEO), USA

Member, Peer Review Board

2011 till date

International Review of Education – Journal of Lifelong Learning (IRE), Germany

Member, Peer Review Board

2022 onwards